The Water and Sanitation Agency (WASA) is responsible for supplying clean water and sewerage services in Pakistan’s main cities such as Lahore, Faisalabad, Multan, and Rawalpindi. WASA is responsible for ensuring that people have access to safe drinking water and proper drainage services to have a healthy environment. Recently, to ease the burden of bill payments, WASA introduced a way to check bills online. Now, users can check their water bill online in a matter of minutes, get a copy of their bill, and submit their payment without ever having to wait in a long queue to pay their bill. This online facility surely provides ease and aids humanity in keeping track of their monthly payments in the shortest time possible!
What is WASA and Why It’s Important
WASA stands for Water and Sanitation Agency, which is the entity responsible for providing clean drinking water and suitable sanitation for millions of people in Pakistan. It is responsible for water supply, drainage, and wastewater treatment.
But, as cities have grown, managing paper bills has become a challenge. To facilitate customers, WASA quickly launched an online billing payment system, a modern way to check and pay your bill as soon as you get it, no waiting for a printed bill.
How to Access Your WASA Bill Online: Easy Steps
Accessing your WAFA bill online is very simple; you only need to have your Consumer Number (it can be found on your previous bill). All you need to do is follow these four steps:
Step 1: Get to the Official Website
Open the WASA website for your city in your browser.
- Lahore: wasa.punjab.gov.pk
- Faisalabad: wasafaisalabad.gop.pk
- Rawalpindi: wasarawalpindi.gop.pk
Step 2: Click on “Online Bill”
On the Home Page of the WASA website, search for the ‘Online Bill’ or ‘Duplicate Bill’ section.
Step 3: Enter your Consumer Number
Fill your Consumer Number exactly as it is on your previous bill.
Step 4: View and download your Bill
Click Search or Submit. Now, you should see your bill details, including the due date, total amount due, previous balance, etc. You should also be able to download or print your bill for prompt payment.
Major Areas Covered by WASA in Different Cities
| City | Main areas Covered |
| Lahore | Model Town, Johar Town, Gulberg, Iqbal Town, Faisal Town |
| Faisalabad | Jinnah Colony, Madina Town, Peoples Colony, Samanabad |
| Multan | Bosan Road, Gulgasht, New Multan, Mumtazabad |
| Rawalpindi | Satellite Town, Commercial Market, Saddar, Raja Bazaar |
| Gujranwala | Civil Lines, Satellite Town, Wapda Town, Nowshera Road |
Paying Your WASA Bill Online
Now that you’ve checked out your bill, it’s time to pay the bill online without visiting any offices. Here is how you can do it without any hassle:
Easypaisa or JazzCash
- First, open the app and proceed to Bill Payments → Water → WASA.
- Enter your Consumer Number.
- Ensure the details are correct, then pay directly.
Internet or Mobile Banking
Most of the banks in Pakistan offer online payment for utility bills. I have also experienced the great experience at most of the banks by easily paying my bill.
- Log in with your bank app or website.
- Select Utility Bills → Water → WASA
- Enter your Consumer Number and pay.
Through ATMs
Insert your ATM card, go to Utility Bill Payments, select WASA, and pay with your Consumer Number.
By Payment (Optional):
If you’d like to revert back to how things used to be, you can still print your online bill and then go to your nearby bank branch or WASA office and pay.
How to File a Complaint Online
If you have issues such as low water pressure, billing mistakes, or drainage issues, you can complain directly on the WASA website:
- Check your city’s WASA website.
- Press on “Complaint Management”.
- Fill in your name, address, and complaint.
- Press submit and keep track of your complaint number for future reference.
- WASA usually addresses complaints filed in less than a week.
Can I download and print my WASA bill?
Yes, you can download or print your WASA bill once it is available online, so you may have it on record or make a manual payment.
What do I do if I can’t find my Consumer Number?
Your Consumer Number is available in the top right corner of your previous WASA bill. If you have misplaced it, please connect with your local WASA office for assistance.
Can I pay my WASA billing through Easypaisa or JazzCash?
Yes, WASA bill payments can be made in most cities today through Easypaisa, JazzCash, or many online banking apps, including HBL, UBL, and Meezan Bank.
