The Sui Southern Gas Company (SSGC) is one of the largest gas supply providers in Pakistan, supplying natural gas to the Sindh and Balochistan provinces. It is safe to say that it is a lifeline supplying natural gas to homes, businesses, and commercial districts of major urban center located in Karachi, Hyderabad, Quetta, and Sukkur, so it has quite the operation as it relates to the supply company. It takes care of the operation, billing, and overall customer experience. Over the years, SSGC has made the processes of pipeline operations and customer management as efficient as possible. SSGC continues to provide better alternatives to customers in managing their SSGC bills more easily, saving them time, and essentially making their lives more simple.
Digital Transformation: SSGC’s Online Services
The days of waiting in line, patiently standing in long queues to pay your bills and voice your complaints are over; SSGC has entered the digital age with online services to ease the lives of its customers.
Here’s what you can do online:
View Your SSGC Bill Online
SSGC’s registered customers can view, download, and print their gas bills by simply visiting the official SSGC website. Once on SSGC’s official website, you can enter your Customer Number or Account ID, and your bill will appear instantly.
Pay Your Gas Bill Online
SSGC provides multiple online payment options:
- Internet banking.
- Mobile banking applications.
- JazzCash, Easypaisa, Upaisa.
- Account transfers via ATMs.
All the above online options make paying your bills very simple, secure, and less frustrating.
Register Complaints and Keep Track of Your Complaints
Suppose you are experiencing gas leakage, a lack of pressure, or billing disputes; if that is the case, you can file complaints through the SSGC Complaint Portal, and you can also track your complaints through the Complaint Portal.
Apply for a New Connection
If you are a new customer, you may apply for new domestic, commercial, or industrial gas connections through the completion of an application form and documentation.
SSGC’s Contribution to Developing Industry
SSGC plays a significant role in the energy supply for Karachi, Hyderabad, Quetta, and other southern cities where industries are dependent on SSGC for energy usage. Not only is natural gas cheaper than other forms of energy, but it also has less impact on the environment.
The natural gas supplied by SSGC supports:
- Textile manufacturing.
- Cement and fertilizer plants.
- Power generation.
- Food and beverage manufacturing.
In this way, SSGC helps to promote industrial development, employment, and export expansion through the continued supply of energy to these industries.
How SSGC Brings Gas to Your Home
| Process | Description |
| Transmission | Gas is transported from gas fields through high-pressure pipelines to major cities. |
| Distribution | Gas is then distributed to households and industries through smaller pipelines. |
| Maintenance | Regular checks and maintenance ensure safety and an uninterrupted supply. |
| Customer Service | Billing, complaint management, and new connections are handled through various SSGC offices and online platforms. |
SSGC’s Safety and Maintenance Commitment
Safety is the crucial component of SSGC’s work. The methodical and strict safety protocols and regulations are vital because natural gas must be handled safely, and prevention is the key to preventing an incident. The Emergency Response Team (ERT) from SSGC is dedicated and available 24/7 to handle gas leaks and emergencies.
Here are just a few of the ways SSGC keeps you safe:
- Regular inspection and maintenance of the pipeline infrastructure.
- Public education and outreach campaigns specifically focused on gas safety.
- Replacement and installation of advances leak detection systems in the pipelines.
- Fast response / emergency call at 1199.
The SSGC network also recommends that customers who are experiencing gas smells, suspected leaks, or evidence of damage to pipelines report those conditions immediately to help prevent incidents and accidents.
SSGC Customer Care: Always Ready to Help
| Platform | Purpose |
| Helpline (1199) | Report emergencies or leakage. |
| Website Contact Form | File complaints or track applications. |
| Customer Centers | Get help for billing or connection issues. |
| Social Media | Stay updated with latest announcements. |
Energy Conservation Tips from SSGC
SSGC recommends its customers use gas sensibly to decrease gas waste and reduce bills. Below are some easy ways to conserve energy:
- Turn off gas stoves and heaters when they are not being used.
- Have your gas appliances serviced regularly.
- Use energy-efficient burners when possible and geysers.
- Use gas heaters for shorter periods of time in the winter.
- Teach other family members about gas safety and conservation.
By using some of these ideas, you’ll be working towards a sustainable energy future while reducing your expenses.
How do I file a complaint for gas leakage or emergency?
If you experience a gas leak, or smell gas, call the SSGC Emergency Helpline 1199 immediately. Do not use electrical appliances, matches, mobile phones, or anything spark-producing near the suspected source of gas leak.
Can I use mobile apps to pay my SSGC bill?
SSGC bills can be paid conveniently through mobile banking apps and major internet banking services across Pakistan, such as JazzCash, Easypaisa, Upaisa, and others.
How do I apply for a new SSGC gas connection?
To apply for a new connection, create an account on the SSGC website, and fill out the online application form by uploading required documents such as a CNIC, proof of property ownership, and payment of a demand notice.
